Refund policy

Returns and Refunds Policy

At Tunify, we strive to ensure our customers are 100% satisfied. However, due to our fulfillment process, we have a strict policy regarding returns and refunds.

1. Defective, Damaged, or Wrong Items

We offer a full refund or a free replacement ONLY if the item arrives damaged, defective, or if you receive the wrong product.

To be eligible, you must contact us at support@tunify.shop within 7 days of receiving your order. You must include a clear photo or video proof of the defect/damage. Once verified, we will process your refund or replacement immediately. (You will not need to ship the defective item back).

2. Change of Mind / Wrong Size Ordered

Because our items are shipped directly from our global fulfillment centers, we DO NOT accept physical returns or process refunds for change of mind, buyer's remorse, or ordering the wrong size/color. Please review product descriptions and size charts carefully before placing your order.

3. Lost Packages

If your package is lost in transit and tracking shows no updates for an extended period beyond our maximum shipping time, we will issue a full refund or send a new package at no cost to you.

4. Order Cancellation

Orders can only be canceled or modified within 12 hours of placement. Once the order is processed by our warehouse, it cannot be canceled.