Shipping policy

Shipping & Delivery Policy

Thank you for visiting and shopping at Tunify. Following are the terms and conditions that constitute our Shipping Policy.

1. Order Processing Time

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. Please note that processing time is separate from shipping time.

2. Estimated Shipping Times

We partner with global merchants and artisans in order to provide you the best prices and the most interesting products. This means that your order is shipped from global areas via our partnership networks.

• United States, Canada, Europe, UK, Australia: 7 to 15 business days.
• Rest of the World: 15 to 30 business days.

Note: These are estimated delivery times. Actual delivery time will vary depending on the shipping carrier, customs processing delays, and your specific location.

3. Shipment Tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 48-72 hours after the email is sent.

4. Multiple Packages

If your order includes multiple items, they may be shipped separately and arrive on different dates depending on the location of our fulfillment center warehouses. You will receive tracking numbers for each package.

5. Customs, Duties, and Taxes

Tunify is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

6. Lost or Missing Packages

If the estimated delivery time has passed and your tracking information hasn't updated in over 30 days, please contact us at support@tunify.shop so we can investigate and, if necessary, issue a replacement or a full refund.